Business Engagement Liaison

Responsibilities

• Conduct outreach, establish, and maintain relationships with employers, agencies, and organizations in the community to meet the needs of Goodwill programs and services.
• Prepare and maintain records and reports using approved agency Customer Relationship Management (CRM) software and platforms and following associated policies and procedures.
• Participate in continuous quality improvement efforts using key performance indicators, satisfaction feedback, and other input and outcomes data.
• Maintain communication with referring staff and work-based learning hosts to ensure a smooth work-based learning experience for candidates and hosts.
• Provide information, feedback, and documentation to all stakeholders as necessary and appropriate to ensure program/service effectiveness.
• Handle referrals for placement into employment or work-based learning opportunities, conduct needs evaluations, or resolve related issues.

Qualifications

• Education and Years of Experience: High School Diploma AND 4+ years of Experience supporting job seekers and employers in placement or workforce development. OR Associates degree in Communications, Marketing, Business/Management, Social Work, Human Services, or other related field AND 2+ years of Experience supporting job seekers and employers in placement or workforce development. OR Bachelors degree in Communications, Marketing, Business/Management, Social Work, Human Services, or other related field AND 1+ years of Experience supporting job seekers and employers in placement or workforce development.
• Required Experience supporting job seekers and employers in placement or workforce development.
• Proven ability to build and sustain relationships with employers, partners, and stakeholders.
• Skilled in employer engagement, business development, and labor market navigation.
• Proficient with CRM systems, reporting, and data management.
• Effective collaborator across teams to align employer and program goals.
• Adept at assessing employer needs, resolving issues, and delivering solutions.
• Strong public speaking, negotiation, and presentation skills.