Business Enablement Workfront Administrator - Associate II

About the role

The Business Enablement Workfront Administrator position is available within the Global Bank (GB) Client Onboarding & Service (COS) team. You will be responsible for managing the Workfront instance, providing support and administration, and driving improvements in efficiency and collaboration.

Responsibilities

• Analyze and interpret complex data sets from various sources, utilizing advanced data analytics skills to uncover patterns and provide insightful reporting in support of operational and strategic initiatives.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.
• Cook up cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Evaluate potential scenarios, assess risks, and make informed decisions that have a direct impact on departmental outcomes.
• Provide coaching to team members, empowering them to take ownership of their work while ensuring objectives are met efficiently and effectively.

Requirements

• Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting, showcasing expertise equivalent to 3+ years of experience.
• Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture.
• Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization.
• Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions.
• Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives.

Preferred Qualifications

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration.
• Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
• Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.

Pay

This role is not eligible for visa sponsorship and is 5 days a week full time in office. This role is not remote nor hybrid.

Schedule

This role is 5 days a week full time in office. This role is not remote nor hybrid.