Business Employment Services Representative

About the role

The Business Employment Services Representative position is part of the Workforce Development department based in Detroit, MI.

Responsibilities

• Develop and maintain relationships with existing and potential employers
• Recruit new employers each month
• Conduct employer visits daily/weekly to market program services and recruit new job openings
• Maintain employer file and documentation regarding the employer and current and past job openings
• Develop job opportunities for special need program participants as well as community service opportunities for other components of the program
• Aid program participants in developing effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
• Refer program participants to potential employers and solicit feedback on status
• Absorb employers in resolving conflicts and/or tensions as needed
• Address program participant or staff concerns and complaints
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Requirements

• Minimum Degree Required: High School Diploma or GED equivalent, Associate degree preferred
• Required Disciplines: Business Administration or related field
• Experience: At least 2 years of experience in sales, business development, community engagement, or a mental health setting (based on assigned functional area), preferably in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

Qualifications

• Knowledge of: Advanced concepts, principles and practices of effective employment and training techniques; Intermediate concepts, principles and practices of labor market demands and labor laws
• Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Ability to: Analyze job opportunities to program participant knowledge, skills, and abilities to ensure meet minimum qualifications; Partner with other functional areas to accomplish objectives; Facilitate meetings and ensure that all viewpoints, ideas, and problems are addressed; Incite enthusiasm; influence, motivate and persuade others to achieve desired outcomes; Interpret and apply policies and identify and recommend changes as appropriate; Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment; Communicate effectively, both orally and in writing; Work independently as well as collaboratively within a team environment; Handle stressful situations and provide a high level of customer service in a calm and professional manner; Establish and maintain effective working relationships