Business Document Specialist 1 / Trainee (NY HELPS) - Vacancy ID# 218639

About the Role

This position is a Business Document Specialist role within the Division of Corporations. The specialist will handle customer inquiries, process document requests, and manage transactions related to corporate filings.

Responsibilities

• Review and respond to customers' emailed inquiries in a detailed, thorough, and professional manner.
• Search corporate documents and process requests submitted by the public.
• Create work orders for the Review and Information Unit to process.
• Process credit card transactions for requests submitted to the Division of Corporations.
• Print individual operator cash reports and verify such reports with fees processed.
• Answer phone calls from the public using the VCC phone system and enter call information into the CRM.
• Review and distribute corporate documents and general correspondence received by the Division.

Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment.

Non-Competitive Appointment

• Business Document Specialist Trainee: There are no minimum education or experience requirements.
• Business Document Specialist (Full Title): One year of experience reviewing and approving documents and providing information to a variety of individuals on matters related to the State's Business Corporation Law and related laws.

55B/C Appointment

This position is eligible for 55B/C designation. Candidates with 55B/C eligibility are encouraged to apply and must meet any open competitive minimum qualifications. Candidates must submit their current 55B/C eligibility letter along with their application.

Competitive Appointment

• Civil Service List Appointment: Candidates must be reachable on the appropriate Civil Service eligible list.
• Transfer Qualifications: Permanent service in this title or one year of permanent competitive or 55-B/C service in a title SG-04 or higher and otherwise eligible for transfer under Civil Service Law. A list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

Pay

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.

Schedule

Employees may be approved for a maximum of 50% telecommuting but are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.

Additional Information

The Department of State is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.