Billing Specialist

Responsibilities

• Manage a high-volume billing ticket workflow and billing inbox
• Process and support subscription billing and professional development services
• Review and work billing requests through the billing pipeline
• Research billing questions, account details, and discrepancies
• Respond to customer billing inquiries in a timely and professional manner
• Follow up on outstanding questions and billing issues
• Partner with the billing team and internal departments to resolve customer concerns
• Manage accurate billing information and documentation
• Manage approximately 20+ billing tickets per day, depending on volume
• Help keep the billing pipeline organized and ensure requests are addressed within appropriate timeframes
• Identify issues and research solutions independently before escalating when needed
• Aid with additional billing and AR activities as needed

Qualifications

• 2–5 years of Billing and/or Accounts Receivable experience
• Strong customer service and communication skills
• Comfortable working in a high-volume, ticket-based environment
• Strong research, problem-solving, and follow-up skills
• Excellent attention to detail and organization
• Ability to manage multiple requests and prioritize workload
• Comfortable working independently in a remote environment
• Basic to intermediate Excel skills
• NetSuite experience is highly preferred
• Experience with subscription billing is a plus