Business Director, Card Technology Analytics

Overview

The Business Director, Card Technology Analytics role at Capital One involves applying strategic and analytical skills to drive major company challenges. The role leads Card Technology Analytics, an analytical organization responsible for measuring, optimizing, and unleashing the execution power of ~900 teams across Card Tech+. This organization provides data insights to guide and accelerate strategic engineering outcomes.

Responsibilities

• Serve as a trusted advisor to Card Tech (CT+) leaders and stakeholders. Formulate and execute a holistic analytical roadmap that spans initiative-level (micro) assessments, systemic delivery (macro) analysis, and cloud-native data foundations to instrument the engineering pipeline end-to-end.
• Own the governance, production, and synthesis of executive data insights and reports to deliver clear visibility into the "Metrics that Matter" across core developer productivity and experience metrics. This includes driving the measurement strategy for Continuous Deployment (CD) adoption by benchmarking delivery speed, deployment frequency, and pipeline quality targets.
• Establish data-driven frameworks to quantify the active utilization, multi-tooling behaviors, and efficiency impacts of AI developer tools. Lead efforts to measure resulting capacity and throughput gains through the lens of developer productivity and experience metrics.
• Oversee the evaluation of structural delivery health indicators. Track and calibrate a balanced suite of developer productivity and experience metrics across engineering portfolios to optimize planning accuracy, manage unplanned work, and accelerate story cycle times.
• Architect precise resource capacity views that delineate technical allocation across non-discretionary and discretionary initiatives. Map team capacities across major business segments (including Auths, Payments, Core Mod, Core TSYS, and Discover) to optimize strategic investment choices.
• Champion the integrity of the data foundations layer. Act as a vocal, proactive customer to upstream infrastructure data producers, eliminate data gaps within Jira workflows, and cultivate a highly collaborative user and agilist community.
• Direct, mentor, and inspire a cross-functional, high-performing organization composed of Business Analysts and Data Analysts. Foster an agile, inclusive, and outcome-oriented culture focused on continuous learning and high-impact skill growth.

Qualifications

• Bachelor’s Degree
• At least 4 years of experience performing quantitative analysis
• At least 4 years of experience performing qualitative analysis
• At least 2 years of experience performing people management
• At least 2 years of experience performing project management

Preferred Qualifications

• Master’s Degree
• 4+ years of experience leading technology performance analytics, specifically managing infrastructure data teams
• 2+ years of Developer Operations or Business Operations in a technical environment
• 2+ years managing an enterprise tool, process, or program