Business Director

About the role

As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected ecosystem, ensuring consistency across regions while supporting continuous delivery across markets and time zones.

Responsibilities

• Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships
• Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld
• Provide transparency across performance, proactively communicating:
• Delivery status
• Risks and mitigation plans
• Opportunities for optimization and growth
• Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation
• Identify opportunities to improve efficiency, scalability, and output quality across the operation
• Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams
• Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management
• Partner with the Operations Director to:
• Monitor KPIs and SLA performance
• Ensure data-driven visibility into delivery, capacity, and quality
• Identify risks, inefficiencies, and areas for improvement
• Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams
• Support Account Directors in managing client challenges, stepping in when senior intervention is required
• Support the commercial health of the account, including:
• Budget oversight
• Scope management
• Out-of-scope negotiations
• Profitability tracking
• Partner with the Studio Manager to ensure teams are set up for success by reinforcing clear role boundaries and ways of working, protecting the integrity of the operating model
• Lead client-facing reporting and governance forums (e.g. status reviews, QBRs), ensuring insights are:
• Data accuracy and reliability

Requirements

• Bachelor’s degree or equivalent experience
• 8+ years in project and/or account management
• Experience with automation and AI tools
• Experience with beauty and/or dermatological products
• Strong interpersonal, communication, and decision-making skills
• Excellent organizational and attention-to-detail skills
• Ability to manage tasks and adapt to changing deadlines
• Leadership skills with financial, commercial, and strategic thinking abilities
• Ability to mentor and develop junior and intermediate team members
• Proven ability to manage and strengthen client relationships
• Entrepreneurial mindset with a focus on efficiency and creativity
• Passionate about beauty and science-driven content
• Desire to explore new technologies and adapt to change
• Ability to thrive under pressure in a fast-paced environment
• Proficient in Adobe Workfront, Microsoft 365, and related software
• Tech and data-driven, with experience in client reporting and account transformation
• Proven experience implementing complex programs with multiple technologies
• Excellent client engagement and relationship-building skills
• Ability to integrate with client-side teams while maintaining top-tier agency service

Qualifications

• Proficiency in Adobe Workfront, Microsoft 365, and related software
• Tech and data-driven, with experience in client reporting and account transformation
• Proven experience implementing complex programs with multiple technologies
• Excellent client engagement and relationship-building skills
• Ability to integrate with client-side teams while maintaining top-tier agency service

Skills

• Project and account management
• Automation and AI tools
• Client relationship management
• Strategic planning and implementation
• Communication and collaboration
• Financial and commercial acumen
• Leadership and mentoring
• Client engagement and relationship-building

Benefits

OLIVER offers a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plan
• Flexible work arrangements
• Professional development opportunities
• Employee recognition programs

Pay

The base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Schedule

The schedule for this role is typically full-time.

Additional Information

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Values

Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations

Contact

To apply for this job, please visit our careers page and submit your application.