Business Development Specialist

About the role

Develop Sales and provide sales support for new accounts and act as primary back up sales support for Customer Business Specialists and Branch Management for assigned accounts.

Responsibilities

• Work independently or in cooperation with Customer Business Specialist, Customer Business Manager, and Branch Management to:
• Manage and direct internal and external resources to meet or exceed new and assigned customer expectations.
• Interview callers and assigned customers to determine their product and service needs.
• Develop and promote product sales for new accounts and additional sales for existing accounts.
• Promote and sell Heilind's services including, but not limited to, value‑added enhancements, programs, automation, and E‑store, to new and existing accounts.
• Persuade or influence new or existing customers to purchase Heilind products and services.
• Keep new and assigned accounts satisfied through sales of products and services, administering accurate and timely process transactions, developing solid working relationships, responding to all customer phone calls, emails, letters, and faxes in a timely, effective, and professional manner.
• Develop and execute effective quoting strategies by collaborating with Customer Business Managers, Sales Management and Product Management.
• Negotiate product pricing, returns and credits with new and assigned customers.
• Determine and negotiate delivery methods and time frames with new and assigned customers.
• Support Customer Business Managers to solidify business at assigned accounts.
• Provide sales administrative and backup support for other Sales team members.
• Other duties as assigned.

Qualifications

Bachelor's degree (B. A.) from four‑year college or university; or a minimum of 2+ years of related experience in industrial sales; or a combination of education and experience.

Skills

• Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Responds