Business Development Specialist

About the role

We make history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

Responsibilities

• Collaborate with Dealers to facilitate a seamless onboarding process for our suite of digital products such as Delivery Day Tool, AI Platforms, and other technology tools.
• Provide comprehensive walkthroughs of systems, ensuring Dealers are fully equipped to utilize all features effectively.
• Deliver training programs tailored to the needs of Dealers, focusing on best practices for using technology tools to enhance sales performance.
• Create training materials, presentations, and resources to support Dealer education and adoption.
• Establish ongoing support channels for Dealers, including regular check-ins, troubleshooting assistance, and providing updates on new features.
• Monitor Dealer engagement and usage of technology tools, identifying opportunities for enhancement and providing proactive solutions.
• Build and maintain strong relationships with Dealers to ensure a collaborative approach to problem-solving and continuous improvement.
• Serve as the primary point of contact for Dealers to help address concerns and gather feedback to inform future enhancements.
• Work collaboratively with Regional Field teams, including the Business Development Manager, as well as the internal Dealer Growth team and business partners.
• Strategically partner with our Regional Field teams to maximize our efforts at established target Dealers.
• Analyze Dealer performance metrics related to the use of technology tools and provide actionable recommendations for improvement.
• Collaborate with internal teams to gather data on Dealer success and adjust training programs accordingly.

Requirements

• Bachelor’s degree in business, Marketing, or a related field
• Minimum of 5 years of Ford Field Experience
• Ability for approximately 80% Market Area travel (New York, Philadelphia, Pittsburgh, Boston)

Qualifications

• Proven experience in training, sales support, and/or Dealer relations within the automotive, technology, or similar industries.
• Elevated understanding of Ford Dealer Operations (Sales and Service).
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Ability to analyze data and derive actionable insights.
• A team player mentality with willingness to teach and learn amongst peers.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Skills

• Proven experience in training, sales support, and/or Dealer relations within the automotive, technology, or similar industries.
• Elevated understanding of Ford Dealer Operations (Sales and Service).
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Ability to analyze data and derive actionable insights.
• A team player mentality with willingness to teach and learn amongst peers.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

Pay

This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Schedule

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.