Business Development Representative - Restoration Services
CRS is a Phoenix-based company that helps insured families recover after unexpected home damage (fire, water, storm, earthquake, etc.) by providing temporary housing and relocation support. Working closely with insurance carriers, CRS manages everything from emergency hotel stays to long-term housing, furniture, and necessities. In addition to housing placement services, we also streamline the repair and restoration process for damaged homes by tapping into our national network of general contractors. Since 1989, the company has built a reputation for reliability and world-class, compassionate customer care powered by a team of professionals dedicated to supporting people during critical moments.
About the role
We are seeking a Restoration Services Specialist to join our accounting team. This role focuses on the development, expansion, and performance of CRS’s national network of restoration contractors. You will be responsible for identifying, onboarding, and managing high-quality General Contractors (GCs) to support insurance restoration claims, ensuring network coverage, compliance, and service excellence across all markets. This is done through sourcing leads, outbound calls, discovery questions, and delivering value propositions that lead to GCs joining our network.
Responsibilities
- Expand CRS's national General Contractor (GC) network through outbound calls and networking engagements
- Educate GCs on CRS model and advantages of joining our national network via phone, email, and text
- Vet GCs through insurance, licensing, safety, and review verification, and convey contractual expectations
- Communicate CRS's performance KPIs/metrics and hold GCs accountable to those expectations
- Handle escalations and resolve contractor-related issues impacting claims
- Develop and maintain GC relationships long-term, constantly growing the network
- Use phone, email, and text to communicate with GCs in a professional, clear, accurate, and timely manner
- Record accurate, concise, and professional notes in our CRM (Salesforce)
- Compile, share, and explain performance reports to leadership
Requirements
- High school diploma or equivalent required
- 2+ years of sales experience (preferably phone-based sales)
- Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, and Word
- Stable employment history with a demonstrated record of reliability and excellent attendance
- Strong work ethic with a commitment to accuracy, accountability, and continuous improvement
- Proven history of exceptional attention to detail and organizational skills
Skills
Strong candidates will possess:
- Experience in restoration, insurance claims, contractor management, or vendor networks
- Proven ability to build relationships and manage external partners
- Strong understanding of construction/restoration workflows
- Experience with performance metrics, KPIs, and operational processes
- Ability to operate in a fast-paced, multi-market environment
Pay
$20.00/hour (approx. $41,600.00/year) plus monthly bonus based on GC sign-ups.
Schedule
Training: Approximately 90 days, Monday–Friday, 8:00 AM – 4:30 PM (in-office). Due to the nature of the training, PTO requests during this period are not permitted.
Regular Schedule: Monday–Friday, 8:00 AM – 4:30 PM (some flexibility upon completion of training).
Hybrid: Primarily in-office, with hybrid work offered after training completion. Hybrid schedule is 1 day at home per week, based on performance.
Benefits
- Computer and phone equipment provided
- Reliable high-speed internet service and a suitable workspace at your residence required
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening.