Business Development Representative – Inside Sales

About DCRS

Since 1976, DCRS Solutions has been helping restaurant, hospitality, and retail operators run their businesses more efficiently. From electronic cash registers to Windows-based point-of-sale systems, to Android and iOS cloud systems, DCRS has evolved to bring the most current and purpose-built solutions to market. We strive to retain our customers by exceeding their expectations with superior service and meaningful retail tools, permitting us to grow and be successful for the well-being of our customers and employees.

Whether you are a single-unit operator, multi-unit chain, or manage an enterprise environment, we have a solution for you. Beyond POS, DCRS offers a wide range of services including a 24×7 IT support center, on-site professional services, merchant services (credit card processing), managed services, and network management. Our office is headquartered in St. Louis, MO.

About the role

The main objective of the Business Development Representative (BDR) is to generate quality meetings that result in opportunities for the sales consultants within a specified territory. The BDR is expected and required to make independent business decisions daily with the objective of attaining all goals. The primary mechanism of outreach is via phone, and secondarily, via email. A successful BDR typically moves to a sales consultant role within 18 to 24 months.

Responsibilities

• Extensive cold-call phone outreach to prospects to secure meetings for the Sales Consultants (40+ outbound calls per day).
• Research accounts, identify decision-makers, budget, and timeline.
• Conduct needs assessments.
• Schedule online and onsite demonstrations for the sales team.
• Work with the sales team to develop communication plans and meetings.
• Create and execute email campaigns with specific targeted vertical or horizontal messaging.
• Develop messaging that resonates and attracts prospects both via phone and in written form.
• Learn product offerings primarily through self-study and active participation in all training programs.
• Perform extensive research to locate prospects for outreach programs.
• Assist in customer support contract renewals and ongoing digital marketing.
• Use Salesforce.com to organize and update client information.
• Become an industry expert on the hospitality industry and competitive offers to provide critical feedback to clients and prospects.
• Perform other duties as assigned.

Skills

• Strong ambition and competitive drive; dislike for losing.
• Maintain a sense of urgency.
• Positive attitude and confident, outgoing personality.
• Excellent communication and customer service skills; ability to work with diverse personalities.
• Problem-solving ability and persistence.
• Excellent verbal, written, and presentation skills.
• Team player who manages time well and adapts to a fast-paced environment.
• Effectively applies coaching and feedback in a timely manner.

Qualifications

• Previous sales experience or experience within the restaurant or hospitality industry is a plus.
• College degree preferred.

Benefits

• Base salary with monthly and quarterly sales bonuses.
• Health benefits with flex spending.
• Safe Harbor 401K.
• Regularly scheduled company-paid lunches.
• Quarterly drawing awards to encourage teamwork.
• Cash bonus for Problem Solver of the Year.
• Casual dress environment with a professional business-like appearance.