Business Development Representative (BDR) – Chicago, IL

About Waitwhile

Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more.

About the Role

As a Business Development Representative at Waitwhile, you'll be responsible for generating pipeline through thoughtful, consistent outbound prospecting. You'll work closely with sales leadership to identify target accounts, engage the right buyers, and create qualified opportunities for the sales team. This is not a plug-into-an-existing-machine kind of role. As a founding BDR, you'll help shape the process, messaging, and feedback loops that will influence how outbound is built here long term. We're looking for someone who is proactive, resourceful, and excited by the opportunity to help build something from scratch.

What You Will Do

• Drive outbound prospecting into target accounts through cold calls, emails, LinkedIn, and other outbound channels
• Identify and research key decision-makers within target accounts
• Book qualified meetings for Account Executives and help build pipeline
• Personalize outreach where it matters while maintaining strong activity levels
• Partner with sales leadership to refine targeting, messaging, and outreach strategy
• Contribute ideas and feedback on what is working and what needs to improve
• Help establish early best practices for outbound prospecting at Waitwhile
• Bring a builder mentality to process, experimentation, and day-to-day execution
• Maintain clean and accurate data in HubSpot
• Use tools like Amplemarket, Trellus, and ZoomInfo to prospect, prioritize accounts, and execute outreach effectively
• Stay organized across activity, follow-up, and pipeline creation
• Continuously improve efficiency and output through strong workflow habits
• Share prospect feedback with Sales, Marketing, and RevOps to improve messaging and targeting
• Partner with AEs to ensure strong handoff quality and alignment on opportunities
• Surface market insights and objections from frontline conversations

What You Need To Succeed

• 1–2+ years of experience in B2B SaaS sales, business development, or outbound prospecting preferred
• Founding, early-stage, or startup experience is a strong plus
• Strong self-starter mentality with the ability to work independently and take initiative
• Comfortable operating in an environment where not everything is fully built yet
• Strong written and verbal communication skills
• Resilience, curiosity, and a willingness to test, learn, and improve quickly
• Organized and detail-oriented, with solid follow-through
• A builder mindset — someone who wants to help create, not just execute

Preferred Qualifications

• Familiarity with HubSpot, Amplemarket, Trellus, and ZoomInfo
• Experience prospecting into mid-market or enterprise accounts
• Experience selling to operations, CX, retail, healthcare, travel, or other service-heavy industries
• Experience helping shape messaging, cadences, or outbound processes in a prior role

Why You'll Love Waitwhile

• Opportunity to design and own a brand-new outbound motion at a fast-growing SaaS company
• Fully remote team with flexible hours and an inclusive culture
• Collaborative, low-ego environment where new ideas are welcomed and tested
• Chance to work with globally recognized brands and make a visible impact on growth
• Backed by Allegion (NYSE:ALLE), a $3B global leader in access management, we have financial stability, extremely good benefits and resources to grow
• Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• 401K plan with 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Pay

Expected Base Salary Range: $60,000 - $80,000; OTE: $85,000 – $115,000. The actual compensation will be determined based on experience and other factors permitted by law.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.