Business Development Representative

Business Development Representative

About the role

Krause Auto Group is seeking a dynamic and customer-focused Business Development Representative to join their growing BDC team. This position offers opportunities for career advancement and personal growth within a supportive, family-owned environment.

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services
• Schedule and confirm sales appointments for the dealership team
• Answer inbound customer calls, internet inquiries, and live chat requests
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings, training, and process improvement sessions

Requirements

• Valid driver’s license
• High school diploma or equivalent preferred

Benefits

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on products and services
• Supportive leadership and team environment