Business Development Representative

Duties And Responsibilities

• Makes outbound calls to non-producing and new-to-Ama travel advisors to introduce AmaWaterways' products, programs, and booking process.
• Engages new-to-river travel advisors, educating them on AmaWaterways' brand, itineraries, and value proposition to build early interest.
• Guides advisors from initial engagement through first booking, providing consistent follow-up and removing barriers to a first sale.
• PARTNERS WITH FIELD SALES BDMS TO ALIGN ON TERRITORY PRIORITIES, INCLUDING IDENTIFYING REVENUE GENERATING OPPORTUNITIES AND SUPPORTING HIGH-VOLUME ADVISOR ACTIVATION.
• Maintains accurate, up-to-date records of advisor interactions, call outcomes, and follow-up status in Salesforce.
• RESPONSIBLE FOR MEETING REVENUE TARGETS AND ADDITIONAL METRICS SUCH AS CALL VOLUME, ENGAGEMENT RATES, AND CONVERSION TO FIRST BOOKING.
• Encourages advisor participation in AmaAcademy training, connecting advisors to available education resources as part of the activation journey.
• Responds promptly to inbound advisor inquiries generated through marketing campaigns, webinars, and trade show leads.
• Communicates product updates, promotions, and new initiatives to advisors during outreach calls.
• Collaborates with the Director, Sales Activation & Trade Enablement to refine outbound scripts, call strategy, and activation processes based on results.
• Attends and supports trade shows, webinars, seminars on the river and other training events as needed.

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or two to four years of related sales, travel industry, or customer service experience, or equivalent combination of education and experience.
• Prior experience in outbound sales, telesales, or an inside sales role strongly preferred.
• Travel industry, ocean cruise, or river cruise experience strongly preferred.
• Computer skills required: Salesforce or comparable CRM/Contact Management Systems; Microsoft Office Suite; Phone Software; Email Marketing Platforms; Reporting Tools.

Other Skills Required

• Excellent phone presence, verbal and written communication skills, with the ability to build rapport quickly.
• Comeptent presentation skills, and willing to speak to a large audience.
• Comfortable with high-volume outbound calling and a consistent, disciplined follow-up cadence.
• Resilient and self-motivated, with the ability to stay positive and persistent when advisors are slow to respond or engage.
• Able to multitask, prioritize, and manage a large pipeline of advisor contacts.
• Customer service mindset with the ability to build lasting relationships.
• Able to work independently and collaboratively within a team-based activation model.
• Strong organizational skills and attention to detail in tracking advisor status and follow-up.
• Coachable, with a willingness to adapt scripts and approach based on feedback and results.