Business Development Officer

About the role

The Business Development Officer plays a central role in advancing RIPTA's Transportation Demand Management (TDM) efforts, with primary responsibility for overseeing the agency's Wave to Work commuter benefits program. This position helps plan, organize, and manage business development initiatives, partnership outreach, and community engagement opportunities that support increased transit ridership and RIPTA's reputation as a critical community resource and partner. The Business Development Officer builds and manages relationships with employer partners statewide; develops and implements strategies to expand employer participation in TDM programming; and supports marketing and communications initiatives that advance RIPTA's mission, vision, and strategic outcomes. This is an Exempt Non-Represented position reporting to the Deputy Chief of Communications.

Responsibilities

• Lead, manage, and grow RIPTA's Wave to Work program; ensure operational effectiveness, strategic growth, and strong employer engagement.
• Maintain thorough, current working knowledge of all Wave to Work program details (including plan structures) and related RIPTA services.
• Develop, track, and implement growth strategies for business development initiatives that increase transit ridership and revenue opportunities.
• Identify geographic opportunities and business clusters to target employer engagement; prepare timelines, outreach plans, and performance reports.
• Develop and execute effective sales strategies; generate leads independently and cultivate new and existing partnerships to grow Wave to Work, ensuring every lead identified through outreach, meetings, or referrals.
• Assess current business development structures and programs; recommend improvements to maximize revenue, participation, and employer satisfaction.
• Collaborate with Service Planning to assess and adjust routes or service levels in order to meet evolving employer needs.
• Serve as primary point of contact for employer partners; monitor and track partner satisfaction through ongoing communication.
• Conduct employee commute surveys and assessments to determine feasible transportation solutions and help employers develop trip reduction plans.
• Promote commuter benefit and TDM programs by planning, coordinating, and representing RIPTA at stakeholder meetings, partner events, professional organizations, and employer-focused outreach activities.

Pay

Salary range: $91,451.54 to $114,314.43 per annum (Pay Grade N05).