Business Development Manager - OP & E-Comm

Job Responsibilities

• Develop and execute B2B E-Commerce and Office Products channel strategies that drive sales growth, market share expansion, and new account opportunities.
• Manage channel performance, sales forecasting, budgeting, revenue targets, profitability targets, and customer economics in partnership with Finance.
• Build data-driven strategic roadmaps using business performance, customer insights, market trends, and competitive activity to improve channel execution.
• Lead pricing, trade terms, go-to-market plans, and promotional strategies in alignment with Lavazza’s B2B commercial objectives.
• Oversee product assortment, digital merchandising, and online content in partnership with Marketing to support customer acquisition and retention.
• Develop and execute joint business plans with key customers and distributor partners to align objectives, initiatives, and performance metrics.
• Analyze traffic, conversion, sales drivers, customer site conditions, and channel key performance indicators to identify insights and recommend action plans.
• Collaborate with Operations, Demand Planning, Marketing, Sales, B2C, and Telesales teams to align forecasting, product availability, promotions, and lead generation.
• Lead negotiations and customer business reviews using data-driven insights to protect brand positioning and deliver mutual value.

Professional Qualifications

• Bachelor’s degree in Business, Marketing, eCommerce, Sales, or a related field; or equivalent professional experience.
• 4-6 years of experience in customer-facing key account management, sales account management, or channel management within the consumer packaged goods industry; coffee or beverage experience preferred.
• 4-6 years of experience managing e-commerce sales, marketplace accounts, digital merchandising, or B2B online channels.
• 2+ years of experience selling into or managing Office Products, Office Coffee Service, distributor, or B2B commercial channels.
• Experience owning sales forecasts, budgets, revenue targets, profitability targets, pricing strategy, trade terms, or promotional plans.
• Experience developing joint business plans, conducting customer business reviews, and negotiating commercial agreements with key accounts or channel partners.
• Experience analyzing traffic, conversion, sales performance, customer insights, and market trends to develop recommendations and action plans.
• Experience working cross-functionally with Finance, Marketing, Operations, Demand Planning, Sales, or commercial strategy teams to execute channel initiatives.

Benefits & Perks

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Fridays (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!