Business Development Manager, Contact Center, -CO or CA

About the role

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role As a Business Development Manager, you will have the primary responsibility to act as a subject matter expert for Presidio’s Contact Center offerings, working in conjunction with the local sales organization.

Responsibilities

• Service new and existing accounts by finding and cultivating client opportunities for net new and expansion offerings to grow our contact center business:
• Contact Center Software and Licensing Agreements
• Contact Center Services
• Contact Center Managed Services
• Establishes account presence by planning and organizing daily work schedule to proactively call on existing or potential clients independently or with Presidio Account Managers.
• Establishing rapport and trust with key client decision makers.
• Educate our Account Teams on Presidio’s leading capabilities within the contact center market.
• Sales Execution
• Executes sales strategy by identifying customer needs and selling the appropriate services.
• Increases sales and market share and develops business through multiple marketing and sales techniques including but not limited to cold calling, conducting in-person meetings, and partnering with vendors or manufacturers.
• Maintains a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business.
• Ability to create a strategic plan with the customer’s executive staff to add value to the customer business and develop a sales plan to meet the customer’s and company strategic needs.
• Maintains relationships with all levels of customer contacts, but has a focus to maintain executive level (Director and above) relationships.
• Strategic Planning & Presentation
• Adheres to sales process including but not limited to pipeline development and accurate forecasting via internal tools.
• Attends weekly Sales Commit calls and achieves weekly commitments.
• SUBMITTED PRESALES SERVICE REQUESTS AND ATTENDED PRESALES CONFERENCE CALLS.
• Performs extensive proposal writing and prepares sales information for customers.
• Attends trade shows, marketing events, and performs continuous marketing efforts to new and existing customers.
• Participates in weekly sales calls with the sales team and management to communicate weekly sales and profit objectives.
• Participates in ongoing sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintains partner sales certifications.
• Promotes company culture and ethics and establishes name recognition.
• Works in a team environment to enhance all aspects of the sales strategy.
• Mentors and leads new hires in the market.
• Participates in company efforts to improve the quality of sales organization.
• Ability to understand, solution and sell clients’ voice, telecom, managed services, and cloud needs.

Requirements

• Bachelor's Degree or equivalent experience and / or military experience
• Overall 3-5+ years of demonstrated sales success
• Minimum of, ex. 3+, years of experience of positioning and selling contact center solutions
• Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud-related solutions
• Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers
• Knowledge of sales and marketing techniques and principles
• Knowledge of administration and management principles, specifically in planning and resource allocation
• Strong customer service skills and service orientation focus

Qualifications

• Effective active learning and listening skills
• Critical thinking, judgment, and decision-making skills
• Strong monitoring and time management skills
• Excellent interpersonal and persuasion skills
• Excellent public speaking and presentation skills
• Ability to solve problems using deductive and inductive reasoning
• Excellent oral and written communication and expression skills
• Ability to sensitize and forecast problem areas
• Ability to work closely and effectively with members across departments and at all levels of the organization

Skills

• Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud-related solutions
• Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers
• Knowledge of sales and marketing techniques and principles
• Knowledge of administration and management principles, specifically in planning and resource allocation
• Strong customer service skills and service orientation focus
• Effective active learning and listening skills
• Critical thinking, judgment, and decision-making skills
• Strong monitoring and time management skills
• Excellent interpersonal and persuasion skills
• Excellent public speaking and presentation skills
• Ability to solve problems using deductive and inductive reasoning
• Excellent oral and written communication and expression skills
• Ability to sensitize and forecast problem areas
• Ability to work closely and effectively with members across departments and at all levels of the organization