Business Development Manager

About the role

The Business Development Manager serves as part of a team of sales, marketing and training professionals and supports the MITAGS organization by managing customer relationships while helping to identify and pursue new business opportunities.

Responsibilities

• Serve as relationship manager for existing customers, with emphasis on East Coast vessel operators, engineering firms, pilot associations and other organizations, developing strong relationships as a trusted advisor, not just a salesperson.
• Recruit new customers through external outreach, as well as facility tours, sales calls, and electronic communications.
• Work directly with the Academic and Simulation Departments to craft solutions and meet customer needs.
• Represent MITAGS at industry events, including trade shows, seminars, conventions, and other forums; speak or make presentations at industry events on behalf of MITAGS; and engage in sales activities at such events.
• Update and maintain the Customer Relationship Management (MIDS) tool with all business booked and sales activities.
• Utilize CRM tool to log and generate sales call and productivity reports.
• Analyze, make recommendations about and contribute to the development of Business Development Department policies and short-term business objectives.
• Manage the Department budget and quality control, make recommendations for adjustments to the budget and marketing plan.
• Lead the Academic Department when the Director of the Campus is out of the office.
• Work with third party vendors to fulfill Departmental goals in conjunction with the budget and marketing plan, negotiate with vendors, enter into contracts binding MITAGS, and monitor vendor contract compliance and performance.
• Complete special projects and other managerial assignments as assigned by the Executive Director.

Requirements

• Experience in the maritime industry either as a licensed officer or a shoreside manager
• Strong interpersonal, communications and presentation skills
• Proven ability to make sound decisions while exercising authority, discretion and independent judgement
• Experience negotiating contracts
• The ability to sell concepts and ideas to management, peers and outside organizations
• The ability to assess customer needs and solve problems while also providing value
• An excellent telephone manner and the solicitation skills to develop new business
• The ability to travel to various customers’ physical locations, conferences and trade shows
• A demonstrated track record of performance based on personal initiative
• Willingness to work as part of a team in a collaborative sales environment
• Experience with the Microsoft Office suite, including Word, Excel and PowerPoint
• Experience with or the ability to learn Microsoft TEAMS and CRM products
• Excellent time management skills

Core Values

• Enjoys Interacting With Existing And Potential Customers And Can Speak Passionately About MITAGS’ Mission And Capabilities
• Action oriented
• A good listener
• Customer focused
• Able to develop customer-specific solutions
• Detail-oriented
• Flexible
• Organized
• Current on maritime industry developments
• A team player