Jobs · Customer Service

Business Development Manager

Farrow & Ball · California, United States · 3 wk ago
RemoteRemoteCustomer Service$90k/yrFull-time

Key Responsibilities

  • Build and manage a portfolio of professional painter relationships within key target metro areas across the region.
  • Build and manage a portfolio of relationships and activities with sales leadership and reps at our partner 3rd party retailers, ultimately influencing them to increase sales of F&B products and services to their painter customers.
  • Drive brand awareness and product adoption through regular in-person painter visits, demos, in-store engagements, and training sessions.
  • Act as the key point of contact for product education and painter-focused sales enablement, supporting both independent retailers and Farrow & Ball showroom teams.
  • Plan and execute painter training events to support product knowledge, surface preparation, and application techniques.
  • Collaborate with showroom and retail partners to capture in-store insights and identify opportunities for local market growth.
  • Expand share of wallet by identifying and supporting new painter customers and increasing loyalty with existing painter clients.
  • Track activity and performance through regular CRM reporting and pipeline updates.
  • Represent Farrow & Ball at trade shows, dealer activations, and market events as needed.
  • Serve as a voice of the painter in cross-functional discussions with product, showroom, and marketing teams.
  • Explore future opportunities with brand appropriate national accounts.

Key Attributes

  • Strong sales background with a minimum of 5 + years of experience in the paint or adjacent home improvement industry, ideally with a manufacturer, distributor, or independent dealer.
  • Deep understanding of professional painter needs, coating systems, and product application techniques.
  • Field sales experience with a demonstrated ability to build strong customer relationships and close business.
  • Exceptional communication and presentation skills, including the ability to lead demos and training sessions.
  • Self-starter with strong time management and organizational skills; capable of working independently and managing a flexible travel schedule.
  • Willingness and ability to travel up to 80% throughout the Tri-State area.
  • CRM proficiency (Salesforce, HubSpot, or equivalent) for tracking outreach, events, and sales activity.
  • Valid driver’s license, reliable vehicle, and ability to travel frequently within the region.
  • Existing painter and dealer relationships in key metro areas.
  • Bilingual (Spanish/English) a plus.

Pay

$90,000 plus bonus per year

Benefits

  • 15 days PTO increasing with tenure, plus floating holidays
  • 401K scheme matched by F&B
  • Generous staff discount on F&B products
  • Employee Assistance Program with 24/7 support
  • Company Sick Pay
  • Healthcare, Dental & Vision

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