Business Development Manager

About us:ClearFreight is a leading U.S. Customs Brokerage and NVOCC with over 50 years of service to our customers. From our beautiful headquarters in El Segundo, CA, we operate on a global scale, with 12 offices across the Americas, 2 offices in the Netherlands, and 11 offices throughout Asia. We pride ourselves on a collaborative culture, innovative solutions, and a passion for delivering results that move our clients’ businesses forward.

Develop and expand a diversified portfolio of clients

• Proactively network and leverage existing relationships to develop and expand a diversified portfolio of clients
• Conduct quarterly target list of accounts covering all service segments for ClearFreight
• Meet and/or exceed monthly and annual performance benchmarks
• Collaborate with the marketing team to ensure the closure of warm leads
• Promote ClearFreight’s technology tools and solutions to high volume clients requiring product level visibility and supply chain tracking
• Provide solutions to customer problems or challenges by working with all internal departments to mitigate impact on the customer supply chain
• Lead periodic business reviews and continuous improvement discussions to strengthen client relationships and identify efficiency opportunities
• Negotiate with agents and finalize pricing with customers
• Improve 'customer experience' by acting as an advocate for them, internally conveying their specific needs across the organization to ensure prioritization of resources
• Provide customers with business insights to allow them to proactively manage potential issues/problems
• Partner with Operations, IT, and Finance to ensure smooth onboarding and implementation of new accounts
• Champion process improvements that drive efficiency and deliver added value to clients and ClearFreight
• Maintain oversight of accounts, including sales quotations, proposals, and administrative functions as needed

Preferred Qualifications

• Minimum of 4-5 years of sales experience in freight forwarding or logistics
• Experience selling Ocean/Air Import and Export Services, and Customs Brokerage services at a profitable level
• Strong ability to identify customer needs and deliver tailored, innovative logistics solutions
• Excellent communication, interpersonal, organizational, and negotiation skills, with a customer-first mindset
• Highly motivated, goal-oriented, and accountable, with a strong sense of ownership for results
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint; familiarity with CRM systems is a plus
• A high school diploma or GED is required
• Fluency in additional languages beyond English is a plus