Business Development Consultant

Description

This role will manage and oversee 6-8 digital support projects and serve as the primary point of contact for assigned business partners. Key Responsibilities Include:

• Manage day-to-day execution of 6-8 Digital Support projects.
• Lead client relationship management activities for assigned customers.
• Cook up onboarding and transition activities for new support initiatives.
• Monitor support performance and identify trends through data analysis.
• Develop and deliver monthly and quarterly business reviews for stakeholders.
• Track project risks, issues, action items, budgets, and scope changes.
• Identify opportunities for service expansion and support scope enhancements.
• Manage project budgets, quarterly reviews, and annual quote refreshes.
• Cook up customer and dealer complaint resolution efforts.
• Facilitate project meetings, planning sessions, and stakeholder communications.
• Participate in quarterly Program Increment (PI) Planning activities.
• Develop executive-level presentations and stakeholder status updates.

Skills

• Powerpoint
• Project management
• Microsoft office

Top Skills Details

• Powerpoint
• Project management
• Microsoft office

Additional Skills & Qualifications

• Strong understanding of both Agile and Waterfall project methodologies.
• Advanced Microsoft PowerPoint skills.
• Intermediate Microsoft Excel skills.
• Microsoft Office Suite proficiency.
• Experience maintaining project schedules, risk logs, issue logs, and status reporting.
• Ability to analyze operational data and identify trends.
• Experience supporting customer service, support operations, or managed services environments.
• Experience within a contact center or customer support organization.
• Experience with Microsoft Project or similar project management tools.
• PMP Certification preferred.
• Exposure to digital products, software support, or technology organizations.

Experience Level

Intermediate

Job Type & Location

This is a Contract position based out of Peoria, IL.

Pay And Benefits

The pay range for this position is $25.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.