Business Development - Community Liaison

About the Role

This position assists in the design, plan, and implementation of our new Business and Industry initiatives designed to advance the marketing plans and services of the hospital.

Responsibilities

• Assists in identifying and evaluating new services and programs shared with administration after listening to customer feedback
• Assists in researching and gathering information and materials to develop public relations, marketing, and other hospital communication projects
• Assists in planning, organizing, and conducting various internal and external activities for the department such as facility tours, health fairs, open houses, and networking events
• Prepares strategic plans on a quarterly basis
• Performs related duties as requested
• Demonstrates effective prospecting and qualifying skills
• Demonstrates effective use of the SALES process with existing and prospective referral sources
• Asks for business referrals in each encounter
• Successfully meets sales team standards, including mix of scheduled appointments, cold calling, follow-ups, and discharge information drop-offs
• Maintains the database system associated with sales activities
• Participates in ongoing self-study training of product knowledge and competitive offerings
• Takes responsibility for training for personal development
• Actively supports the company's ongoing referral communication and development program
• Maintains positive working relationships within the industry and with other key agents of the company
• Supports the company's and department financial goals
• Upholds the Organization's ethics and customer service standards

Requirements

• Bachelor's degree in marketing or related field or five years of relative experience preferred. High School diploma/GED required.
• 3 years in healthcare marketing and/or community relations, preferably in behavioral health.
• Must possess excellent written and verbal communication skills.
• Ability to take initiative, problem solve, and follow through appropriately.
• Bi-lingual (English/Spanish) preferred.

Skills

• Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients
• Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures
• Communicate effectively with a variety of individuals and function calmly in situations requiring a high degree of sensitivity, tact, and diplomacy
• Provide prompt, efficient, and responsive service
• Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
• Excellent written and oral communication skills in English; skills in facilitating and/or co-facilitating process-oriented and didactic groups
• Ability to read, analyze, and interpret general business materials, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, proposals, and grant submissions
• Ability to effectively present information both electronically and in person and respond to questions from clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions
• Ability to effectively plan sales strategy
• Ability to negotiate and build relationships

Screening

• Must successfully pass background check, drug screen, physical, and be able to provide positive employment references.

Physical Demands

• With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained periods of time, walk, pull, lift, raise, and move objects from position to position (up to 50 lbs.), finger grasp; feel sizes, shapes, temperatures, and textures.
• Express or exchange ideas orally and potentially loudly, accurately, or quickly.
• Visually detect, determine, perceive, identify, recognize, judge, observe, inspect, assess.
• Perceive the nature of sound with or without correction.
• Perform repetitive motions of the wrist, hands, or fingers.
• Light work most of the time, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently; occasionally medium work, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.

Benefits

• Full-time employees are eligible for medical, dental, vision, and company-paid disability.
• 401(k) and a generous amount of paid time off.
• Additional benefits include Pet Insurance and Identity Theft protection.