Business Development Center Sales Rep
Krause Auto Group is seeking an enthusiastic, customer-focused Business Development Center (BDC) Sales Agent to join our growing team. Be the first point of contact for customers, build relationships, and support our sales and service teams through appointment setting, lead management, and outstanding communication.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Benefits
- Free Health Insurance Option Available
- 401(k) with Company Match
- HSA Company Contributions
- Dental & Vision Insurance Available
- Paid Vacation, PTO & Holidays
- Career Advancement Opportunities — We Promote from Within
- Employee Discounts on Vehicles, Parts & Service
- Family-Owned and Operated Culture
- Long-Term Career Stability
- Paid Training and Ongoing Professional Development
- Supportive Leadership Team
- Competitive Hourly Pay + Performance Bonus Opportunities
Responsibilities
Customer Communication
- Answer inbound phone calls, internet leads, text messages, and live chat inquiries promptly and professionally
- Build rapport with customers while identifying their vehicle needs and interests
- Provide accurate information regarding inventory, pricing, promotions, and dealership services
- Deliver an exceptional first impression with every customer interaction
Lead Management & Appointment Setting
- Schedule and confirm appointments for the sales team
- Follow up with internet leads, phone inquiries, and unsold customers
- Re-engage customers who missed appointments or have become inactive
- Work closely with Sales Managers and Sales Consultants to maximize appointment show rates and sales opportunities
- Maintain consistent communication throughout the customer's buying journey
CRM & Administrative Support
- Accurately document all customer interactions in the dealership CRM
- Track lead activity, follow-up schedules, appointments, and outcomes
- Ensure customer information remains accurate and up to date
- Assist with reporting and lead management activities as assigned
Customer Retention
- Conduct post-visit follow-up calls and emails
- Encourage repeat business and customer referrals
- Promote dealership events, incentives, and special offers
- Help create lifelong customer relationships through exceptional service
Requirements
- High school diploma or equivalent required
- Previous customer service, call center, BDC, retail sales, or hospitality experience preferred
- Automotive dealership experience is a plus, but not required
- Experience using CRM software preferred
- Ability to work flexible schedules, including Saturdays
- Valid driver's license preferred
Skills
- Outstanding customer service and communication skills
- Positive attitude with an energetic, outgoing personality
- Strong phone presence and active listening skills
- Ability to multitask in a fast-paced environment
- Self-motivated with excellent organizational skills
- Strong computer skills and ability to quickly learn new software
- Team-oriented mindset with a desire to contribute to dealership success
- Professional appearance and strong work ethic
- Driven to achieve goals and earn performance incentives
About the Company
Over 30 years of automotive excellence. Family-owned and operated organization with a promote-from-within culture and real career advancement opportunities. Leadership team committed to employee development and long-term success. Opportunity to grow into Sales, Internet Sales, Management, Finance & Insurance (F&I), or Leadership roles. Work with some of the most respected automotive brands in the world.
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.