Business Development Center Manager (BDC Manager)

Responsibilities

• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Qualifications

• Previous customer service management experience.
• Ability to present information in a clear and professional manner.
• Ability to teach others how and why to perform their job.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.

Benefits

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.