Business Development and Customer Engagement Coop

About the role

Cultural Care Au Pair, affiliated with EF Education First, seeks a motivated and outgoing co‑op to join the inside sales team in Boston, MA. This hands‑on position focuses on business development and customer engagement, connecting U.S. families with au pair childcare and cultural exchange opportunities. The role begins January 5, 2027 and offers a hybrid schedule (Monday‑Thursday in office, optional remote Fridays) with occasional weekend or overnight travel as needed.

Responsibilities

• Manage a pipeline of prospective host family leads, providing timely and consistent follow‑up throughout their early journey with Cultural Care.
• Connect with prospective families by phone, text, and email to understand childcare needs and explore fit for the au pair program.
• Ask thoughtful discovery questions to learn about each family's childcare needs, priorities, timeline, and desired solution.
• Tailor conversations and follow‑up based on what matters most to each family.
• Help interested families take the next step toward beginning the matching process.
• Maintain accurate notes, follow‑up activities, and lead information within the CRM.
• Support lead nurturing and outreach campaigns alongside the Program Education and broader sales teams.
• Participate in local events, community activations, and other field‑based opportunities to generate leads and increase brand awareness.
• Engage with prospective families in person and represent the Cultural Care brand at local events.
• Support special sales, lead‑generation, and customer engagement projects based on team and business needs.
• Collaborate with Sales, Marketing, and other teams to test new ideas and improve engagement with prospective families.

Qualifications

• Friendly, confident, and comfortable starting conversations with new people.
• Naturally curious and interested in understanding people's needs.
• Interested in gaining hands‑on experience in sales, marketing, customer experience, or business.
• Strong communicator, both verbally and in writing.
• Organized and able to manage multiple leads, tasks, and follow‑ups.
• Comfortable working independently while also being part of a collaborative team.
• Adaptable and comfortable learning as you go.
• Motivated to take initiative and contribute ideas.
• Excited to work both in an office environment and occasionally out in the field at local events, with flexibility to support occasional weekend events and overnight travel as needed.

Pay

Hourly wage: $20/hr, 40 hours per week.

Schedule

Hybrid schedule: Monday to Thursday in the office, with the option to work from home on Fridays. Weekend work may be required for events; when weekend work occurs, a corresponding weekday off will be provided. Occasional overnight travel may be needed.