Business Customer Care Representative
About the role
Welcome to Nature’s Way. We believe that nature is the best way to holistic health, and it should be available to everyone. When we help people live healthy lives, we build a happier, healthier world for everyone. Our customers trust our products to be the gold standard, our words to be true, our claims to be honest, and our actions to have integrity. We’ve been leading the way since 1969.
The Customer Care II role is responsible for providing front-line support to our customers and managing relationships through various channels. All inquiries will be handled in a professional manner consistent with the Nature’s Way Mission. The role also serves as the Subject Matter Expert for key applications and processes, participates in process improvement tasks, and supports the Business and Integrative Customer Care teams with administrative duties such as auditing, reporting, scheduling, and other projects.
Responsibilities
- Demonstrate an advanced understanding of tools and technology used to perform daily tasks, including SAP order processing, SAP Cloud for Customer, and Contact Center software.
- Support the Business and Integrative Customer Care teams with auditing, reporting, scheduling, and other miscellaneous tasks/projects.
- Provide new, refresher, and cross-training for teams as needed.
- Responsible for portions of onboarding, scheduling, and training of new hires as well as maintaining/creating any necessary training tools.
- Participate in process improvement tasks, including writing, presenting, and training on new and revised processes.