Business Customer Care

Description

Description Socket is seeking a skilled Business Customer Care to join our team. This role is responsible for managing both existing and new business accounts. The ideal candidate will be a valuable asset to our business customers, offering exceptional customer service and handling various tasks to ensure the success and reliability of our network for these clients. This is an in-office position.

Primary Responsibilities

• Answer incoming inquiries about business services
• Acts as a backup to the Business Center Analyst in-bound call queue
• Process payments and account maintenance
• Make outbound calls for upcoming network maintenance
• Create, maintain, and retain files both digitally and physically
• Complete the Socket disconnect procedure for past due customers
• Communicate with other departments as needed
• Be proactive in order to respond and anticipate customer needs
• Other duties as assigned
• Regular reliable attendance

Skills

• Customer Service
• Detail oriented
• Multitasking
• Initiative
• Ability to work in a time-driven environment
• Proficiency with computers
• Strong written and verbal communication skills
• Telephone handling skills

Desired Skills

• Reasoning ability
• Ability to interpret basic income statements and balance sheets
• Four years related college, trade school, or two years job-related experience in customer or technical service field preferred
• Willingness to assume ownership
• Quick learner
• Ability to analyze complex data