Business Continuity Incident Response Coordinator

Job Responsibilities

• Manage enterprise-wide response coordination for disruptive events to include coordinating and conducting any incidents that require situational awareness calls.
• Cook up and conduct pre-mortem and post-mortem meetings including creating and maintaining Executive Incident Summary Reports.
• Collaborate with internal stakeholders to include Human Resources, Information Technology, Facilities and Security multiple incident management groups.
• Track, maintain and follow up of lessons learned and action items in current dashboards to include documenting impacts, resolution activities, timelines, and root cause information.
• Collect metrics and produce analysis including monthly reports for incidents.
• Maintain, create, and update Emergency Action Plans.
• Maintain and update emergency communications lists in notification tool.
• Activation of our Emergency Notification tool to Associates.
• Manage vendor relationships.
• Any Ad Hoc Continuity tasks that may arise.

Minimum Qualifications

• Bachelor’s degree in a relevant technical discipline and/or related Business Continuity / Disaster Recovery / Risk Certifications preferred.
• ABCP or CBCP preferred.
• Minimum of 2 years of Business Continuity, Incident Response and/or Disaster Recovery experience.
• Relevant experience to include the ability to remain calm under pressure, act decisively with a sense of urgency and effectively navigate under rapidly changing / ambiguous environment.
• Demonstrated experience with Business Continuity Tools. Experience with Alert Media is preferred.
• Ability to travel as needed within the WSFS Bank footprint in the Greater Philadelphia area.
• Availability to be on call on a 24x7 basis.
• Expertise in planning, organizing, and directing the testing of emergency response, recovery, and business resumption procedures.
• Experience in the development of Business Continuity Plans including emergency response, and crisis management plans.
• Experience managing relationships with vendors.
• Excellent written and oral communications skills. Ability to present and interact with various levels of management including the Senior Management team.
• Willingness to seek out and facilitate areas of constant improvement.
• Excellent organizational, multitask, ability to streamline processes and project management skills a plus.
• Ability to be flexible and enthusiastic when providing service including being able to adjust quickly to shifting priorities.
• Excellent proficiency with Microsoft suite to include Office, Word, Excel, PowerPoint, and Teams.
• Knowledge of Banking regulatory requirements to include FFIEC, NIST and ISO 22301 is a plus.