Business Continuity Incident Response Coordinator

Job Responsibilities

• Manage enterprise-wide response coordination for disruptive events.
• Coordinate and conduct any incidents that require situational awareness calls.
• Coordinate and conduct pre-mortem and post-mortem meetings.
• Create and maintain Executive Incident Summary Reports.
• Collaborate with internal stakeholders, including HR, IT, Facilities, and Security.
• Track, maintain, and follow up on lessons learned and action items in current dashboards.
• Document impacts, resolution activities, timelines, and root cause information.
• Collect metrics and produce analysis, including monthly reports for incidents.
• Maintain, create, and update Emergency Action Plans.
• Maintain and update emergency communications lists in notification tools.
• Activation of our Emergency Notification tool to Associates.
• Manage vendor relationships.
• Support in disaster recovery of the company’s critical business functions, where required.

Minimum Qualifications

• Bachelor’s degree in a relevant technical discipline and/or related Business Continuity / Disaster Recovery / Risk Certifications preferred.
• ABCP or CBCP preferred.
• Minimum of 2 years of Business Continuity, Incident Response and/or Disaster Recovery experience.
• Demonstrated experience with Business Continuity Tools.
• Experience with Alert Media is preferred.
• Ability to travel as needed within the WSFS Bank footprint in the Greater Philadelphia area.
• Availability to be on call on a 24x7 basis.
• Expertise in planning, organizing, and directing the testing of emergency response, recovery, and business resumption procedures.
• Experience in the development of Business Continuity Plans including emergency response, and crisis management plans.
• Experience managing relationships with vendors.
• Excellent written and oral communications skills.
• Ability to present and interact with various levels of management including the Senior Management team.
• Willingness to seek out and facilitate areas of constant improvement.
• Excellent organizational, multitasking, ability to streamline processes and project management skills a plus.
• Ability to be flexible and enthusiastic when providing service including being able to adjust quickly to shifting priorities.
• Excellent proficiency with Microsoft suite to include Office, Word, Excel, PowerPoint, and Teams.
• Knowledge of Banking regulatory requirements to include FFIEC, NIST and ISO 22301 is a plus.

Pay

Salary Range: $53,744.00 - $88,290.50
Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

Benefits

WSFS Bank provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status.

Contact Us

If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

About WSFS Bank

We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.