Business Consultant

About the role

This position is responsible for the retention of selected high value Business segment customers, acting as the 1:1 “face” of NRG brands consulting on all customer electricity needs. The individual in this role must possess analytical skills, be highly knowledgeable in the front and back office CCS system and have a high degree of knowledge of current electricity products. This person must also be proficient in high bill resolution as well as energy efficiency and conservation principles.

Responsibilities

• Assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG.
• Judged on ability to meet or exceed targets for business sales, customer attrition and customer satisfaction.
• Represent a single resource to their customers for anything they might need from NRG.
• Initiate and lead customer site visits to top-value Business customers to ensure:
• Customer is comfortable in their understanding of how they are billed;
• Usage and demand;
• TDSP charges and other billing determinates;
• Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business.
• Coordinate rate changes to save the accounts as needed.
• Communicate new products, programs, services to customers.
• Provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations.
• Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements.
• Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands.
• Provide feedback to Segment Marketing on significant customer interactions.
• Be the venue for much needed customer learning on issues such as:
• Products customers are most interested in;
• Needs they feel are not currently being met;
• What they do/do not like about NRG brands;
• How we can better serve them;
• How they perceive our competitors, etc.

Requirements

• 3+ years of customer service experience required, prior supervisory experience a plus.
• Experience in customer relationship management (account management) with business customers and business to business sales is required.
• High School diploma or equivalency required. Bachelor’s degree from an accredited four-year college or university is preferred.
• Business Development Experience, specifically in electricity markets.
• Account Management/Business Relationship Management.

Qualifications

• Must be able to successfully complete and fully grasp company provided training.
• Must be confident and knowledgeable in all Small Business products and services, TDSP charges and billing components.
• Strong presentation skills and interpersonal skills.
• Strong organizational and time management skills.
• Able to schedule and arrive to appointments on time.
• Able to remain calm and respond quickly to surprising/difficult questions.
• Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product.
• Consultative orientation.
• Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands.
• Interest in moving into a Marketing role a plus.
• Dependable transportation, valid Texas Driver’s License, and personal liability insurance.

Benefits

Flexibility with work schedule.

Frequency of customer visits: Retention customers: minimum of once per quarter unless customer requests more frequent visits. If customer transfers to a term product, the visits likely will be bi-annually.

Business development: Consistent in field prospecting to be achieve or exceed acquisition targets.

Frequent in and out of market travel to attend business expos or events.

Some overtime may be required as special projects arise.

Pay

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.