Business Consultant

About the Role

Business Consultants identify client needs and goals of complex and multi-phase projects to prescribe a plan and standardized workflows for optimal ModMed software adoption. This includes process/gap analysis, workflow design, implementation support, KPI readouts, optimization, and creating custom materials to support the client and future projects.

Responsibilities

• Perform Process Analysis to identify organizational inefficiencies, needs, and client objectives, which will inform workflow recommendations for ModMed implementation. A readiness assessment across business units should also be included in this process.
• Manage multi-phase implementations for organizations with multiple business units migrating to ModMed:
  • Support phased rollout planning, dependency mapping, super user support, and stakeholder alignment.
  • Prepare and present workflow documents including change management strategies to minimize disruption to internal and external stakeholders.
• Track adoption and process standardization across phases through Optimizations.
• Assist other team members as needed with any complex needs of non-multi-phase implementations.
• Serve as an escalation point for complex practices and cross-departmental issues on subjects of workflow and system function.

Requirements

• Bachelor's Degree (preferred).
• 5 years of Clinical, Operational, or RCM experience and 1 year of Business Consulting experience.
• Skills in Change Management, Communication, Consulting, Critical Thinking, Conflict resolution, Healthcare Operations knowledge, Presentation, Project Management, Implementation planning, Public Speaking, EHR or Practice Management expertise, Resolution, and Troubleshooting.

Skills

• Agility: Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges.
• Communication: Understands audience needs and clearly expresses ideas to build trust, ensure understanding, and collaborate effectively.
• Customer Focus: Builds strong, positive relationships (internally and externally) and delivers customer-centric solutions.
• Results Driven: Consistently achieves quality results, overcomes obstacles, and inspires others to do the same.

Working Conditions

50-75% Travel.

Benefits

• United States: Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company-paid Life and Disability benefits.
• Flexible Spending Account and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US). Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Founded in 2010 by a practicing physician and a successful tech entrepreneur, ModMed is a team of 4,500+ passionate problem-solvers headquartered in Boca Raton, Florida, with an extensive employee base in Hyderabad, India. We are consistently ranked as a Top Place to Work and have received awards such as the 2025 Globee Business Awards Gold Globee for “Technology Team of the Year,” 2025 Black Book Awards (Ranked #1 EHR in 11 Specialties), and Florida Venture Forum’s Venture-Backed Company of the Year.