Business Consultant

About the role

This position is responsible for the retention of selected high value Business segment customers, acting as the 1:1 “face” of NRG brands consulting on all customer electricity needs.

Essential Duties/Responsibilities

• Assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG.
• Judged on meeting or exceeding targets for business sales, customer attrition and customer satisfaction.
• Represent a single resource to their customers for anything they might need from NRG.
• Initiate and lead customer site visits to top-value Business customers to ensure:
• Customer is comfortable in their understanding of how they are billed;
• Usage and demand;
• TDSP charges and other billing determinates;
• Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business.
• Coordinate rate changes to save the accounts as needed.
• Communicate new products, programs, services to customers.
• Provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations.
• Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements.
• Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands.
• Provide feedback to Segment Marketing on significant customer interactions.
• Be the venue for much needed customer learning on issues such as:
• Products customers are most interested in;
• Needs they feel are not currently being met;
• What they do/do not like about NRG brands;
• How we can better serve them;
• How they perceive our competitors, etc.

Working Conditions

• Flexibility with work schedule.
• Frequency of customer visits: Retention customers: minimum of once per quarter unless customer requests more frequent visits. If customer transfers to a term product, the visits likely will be bi-annually.
• Business development: Consistent in field prospecting to be achieve or exceed acquisition targets.
• Frequent in and out of market travel to attend business expos or events.
• Sometimes overtime may be required as special projects arise.

Minimum Requirements

• 3+ years of customer service experience required, prior supervisory experience a plus.
• Experience in customer relationship management (account management) with business customers and business to business sales is required.
• High School diploma or equivalency required.
• Bachelor’s degree from an accredited four-year college or university is preferred.

Preferred Qualifications

• Business Development Experience, specifically in electricity markets.
• Account Management/Business Relationship Management.

Additional Knowledge, Skills And Abilities

• Successfully complete and fully grasp company provided training.
• Confident and knowledgeable in all Small Business products and services, TDSP charges and billing components.
• Strong presentation skills and interpersonal skills.
• Strong organizational and time management skills.
• Able to schedule and arrive to appointments on time.
• Able to remain calm and respond quickly to surprising/difficult questions.
• Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass through product.
• Consultative orientation.
• Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands.
• Interest in moving into a Marketing role a plus.
• Dependable transportation, valid Texas Driver’s License, and personal liability insurance.

Physical Requirements

• Occasionally requires lifting as appropriate to perform duties and responsibilities.
• Occasional exposure to high temperatures while conducting customer visits and prospecting always keeping safety in mind and fully prepared for weather conditions.