Business Change Analyst

Essential Duties and Responsibilities

• Drive assigned corporate technology projects and process improvements and ensure alignment
• Effectively communicate to all impacted stakeholders to build awareness, desire, knowledge, ability, and reinforcement of change
• Partner with department leaders to monitor, document progress, implement solutions by effective date, and measure adoption for industry, investor, agency, regulator, and vendor change
• Perform pre- and post-project ROI analysis to determine if projects delivered desired results, and if not, determine root cause
• Support Business Unit Leaders (BUL) with Business Change Control (BCC) requests
• Manage business messaging of enterprise-level projects while receiving business feedback for future process improvement
• Manage a lessons-learned log for all projects for future enhancements to improve project success
• Deliver progress reports to the team members, executive-level staff, and project stakeholders
• Present business change management principals to DHIFS leaders, as needed
• Communicate with external vendors, investors and agencies to explore future opportunities

Qualifications

• High school diploma or general education degree (GED)
• 5+ years of related mortgage experience
• 3+ years of project or change management experience
• Excellent written and verbal communication skills
• Strong listening skills to gain understanding of business needs, communicating to all levels of the organization verbally & written, presenting information, ideas and solutions in an effective manner
• Able to determine impacted stakeholders, host stakeholder meetings and driving consensus
• Strong conflict resolution skills
• Able to quickly determine off-track projects and escalate as necessary
• Great analytical, critical thinking and problem-solving abilities
• Able to effectively work with customers internally & externally
• Strong time management skills. Ability to successfully work on more than one project at a time and constantly reevaluate their priorities and deadlines independently and with leadership
• Maintain composure and professionalism at all times, including impending deadlines
• Strong adaptability and capability to work in a fast-paced changing environment
• Proficiency with Microsoft Outlook, Teams, Excel, Visio, Word, PowerPoint, Project/Planner
• Bachelor’s degree in Business Administration, Human Resources (HR), Management Information Systems (MIS) or related technical field is preferred
• Certified Change Management Professional (CCMP) is preferred
• Knowledge of DHIFS system vendors is preferred