Business Banking Virtual Relationship Manager

About the role

The Business Banking Virtual Relationship Manager actively manages a portfolio of clients within the entry end of the Business Banking segment. They effectively manage the client relationship by selling and promoting a broad array of financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities to meet the clients' need and become their trusted advisor.

Responsibilities

• Maintain and manage an assigned client portfolio of Business Banking Small Business clients in an effort to grow and retain the banking relationship(s).
• Proactively call on a portfolio of assigned clients within set interval periods to address service or business-related needs.
• Promote and cross-market products and services to clients by keeping clients informed of products, services, special promotions, and providing appropriate financial solutions via consultative review and proactive contact.
• Make joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engage Business Banking RMs, Branch Managers, and/or other specialty partners on role assigned sales opportunities.
• Review financial statements, assess credit lines, and renew loans.
• Identify opportunities to lend in the form of a business loan and complete associated lending responsibilities.
• Aggressively maintain client retention and mitigate profitable client run-off.
• Manage all administrative tasks associated with client portfolio to ensure all clients are within bank compliance.
• Embrace a virtual team model and enhance the professional atmosphere that leads to a successful sales environment.
• Strategically manage unprofitable and/or anticipated exiting client relationships.
• Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.

Requirements

• A minimum of 1 year of experience in a comparable or skill transferrable role, demonstrating strong customer service & selling skills.
• A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues.
• Small Business lending experience.

Qualifications

• Average of $27.40 - $41.83 per hour.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Skills

• Ability to build trust by taking a client-centric approach.
• Deploys a long-term, innovative approach to problem-solving and decision-making with clients to build the relationship and generate solutions.
• Demonstrates expertise within defined industry or geography (vertical/sub-vertical) and within product set.
• Exhibits a relentless focus on creating and driving revenue growth and generating results.
• Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions.
• Uses structured sales methodologies, principles, and practices without losing sight of the client and environment.
• Understands Key’s risk culture and effectively manages risk/reward trade-offs.
• Maintain and nurture client relationships through regular communication and financial advice.
• Understand and promote various banking products and services to meet client needs.
• Independently package and present credit deals, ensuring thorough analysis and compliance with lending policies.