Business Banking Relationship Mgr. II - Brooklyn/NYC

About the role

Citizens is actively expanding and investing in the New York market as part of a strategic growth initiative within our Business Banking segment. We're building strong partnerships and deepening our presence in the region. In this role, you’ll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.

Tailored advice, personalized experiences, and innovative ideas, products, and solutions are central to helping clients navigate changing circumstances.

Responsibilities

• Manage, acquire, and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of ten million to fifty million in annual revenue.
• Provide advisory-led discussions to assess client needs and aspirations while positioning value-added recommendations that drive customer delight and shareholder value.
• Engage COIs (Centers of Influence) and internal partners across the bank to uncover and deepen new business opportunities.
• Operate within a fast-paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service, and satisfaction.
• Actively engage in significant community activity to expand the potential customer base and exemplify our company credo and community commitments.

Qualifications

• 4+ years in upper Business Banking/Lower Middle Market experience.
• Completion of Commercial Credit Training.
• Meaningful experience with moderately complex portfolios, customers, and transactions.
• Strong written and oral communication skills.
• Strong knowledge of sales force and various lending applications.
• Strong sense of customer service, satisfaction, and retention.
• Adept at needs identification, problem-solving, and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity.
• Ability to follow prospects, customers, and COIs.
• Ability to self-generate and drive new business development.
• Action-oriented and self-accountable to superior results.
• Strong understanding of risk and compliance.
• Meaningful community involvement.
• Strong understanding of core products and services.

Education

• Bachelor’s Degree required.
• Master’s Degree preferred.
• Formal Credit training required.

Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Pay

The salary range for this position is $150,000 - $180,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity/paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy that exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States.