Business Banking Relationship Manager

About the role

Business Relationship Manager for small business clients, focusing on building, managing, and expanding client relationships to increase market share.

Responsibilities

• Develops and executes sales strategies
• Identifies new business opportunities and cross-sells products and services
• Maintains long-term client relationships, provides financial advice, and ensures high-quality customer service
• Develops business plans, monitors performance, and manages databases in accordance with data standards
• Leads change management initiatives and supports operational programs
• Ensures compliance with security, risk, and confidentiality policies, and addresses operational risks

Qualifications & Skills

• 4-6 years of relevant experience with a post-secondary degree or equivalent
• Strong financial analysis, sales, and customer service skills
• Knowledge of business banking products, lending, and policies
• Proficient in data analysis, communication, collaboration, and problem-solving
• Ability to influence and make data-driven decisions

Key Duties

• Cultivate client relationships
• Develop business strategies
• Deliver tailored financial solutions
• Maintain operational integrity to support growth and customer satisfaction