Business Banking & Consumer Support Specialist II

About the role

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.

Primary Responsibilities

• Create payment coupons and G/L tickets from auction proceeds/insurance payments.
• Assign matter numbers to cases, preparing for billing/payment.
• Perform various functions in Repossession and Remarketing operations.
• Data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents.
• Average payments.
• Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts.
• Prepare, send and track checks to clients, vendors.
• Monitor and submit requests to change the status of accounts.
• Prepare ticket work to allocate funds received, to ensure payment of expenses.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

This position has potential direct contact with agents/auctions, or other external vendors; mostly email correspondence with other external vendors.

Education and Experience Required

• A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.
• Strong verbal and written communication skills.
• Detail oriented.
• Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred

• Bachelor’s degree.
• Knowledge of M&T Bank systems.

Pay

The pay range for this position is $18.68 - $31.14 Hourly (USD).