Business Banking Business Lending Specialist

Primary Responsibilities

• Serve as a liaison between customers and/or internal partners, providing timely, accurate, and professional support.
• Respond to inquiries, resolve issues proactively, and ensure consistently positive customer experience.
• Aid customers and/or partners with loan servicing questions and maintain up-to-date account knowledge.
• Review and process requests for portfolio management, loan and modification applications, closing documentation, and funding requests while ensuring accuracy and compliance with all policies and procedures.
• Evaluate qualifying criteria to ensure loans meet program and regulatory requirements.
• Ensure completeness and accuracy of loan documentation, maintaining disciplined adherence to compliance and control standards for processing and/or readiness for an underwriter.
• Leverage approved websites and tools to validate and document required due diligence.
• Monitor internal reports to identify, resolve, and process requests to mitigate risk.
• Report customer complaints to the Office of Customer Advocacy when required.
• Provide backup support for team members for coverage during absences.
• Perform data entry and system review with exceptional attention to detail, ensuring accuracy and data integrity.
• Maintain organized, up-to-date records related to accounts, products, services, and customer interactions.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.

Supervisory/Managerial Responsibilities

None.

Education & Experience

• Required: Associate degree and minimum 2 years of customer service experience in Banking, Retail, or Credit; OR a combined 4 years of relevant education/work experience including 2 years of customer service.
• Preferred: Knowledge of business banking products, systems, and workflows.

Pay

The pay range for this position is $24.87 - $41.45 Hourly (USD).

Location

Timonium, Maryland, United States of America