BUSINESS AVIATION - FIELD TECHNICAL REPRESENTATIVE
About the role
As the Technical Support Manager, you will be the go-to person for Falcon operators, creating, maintaining, and fostering crucial relationships while delivering top-notch customer satisfaction. You will provide technical assistance around the clock, troubleshoot and resolve aircraft discrepancies, and document issues and activities according to company policy. This role involves routine visits and phone contact with assigned customers, both onsite and remotely.
Responsibilities
- Maintain clear communication and liaise with customers in your region.
- Provide technical assistance during and after hours, including weekends.
- Help customers identify and recommend corrective actions for aircraft discrepancies.
- Supply requested technical information or engineering dispositions.
- Work internally with specialists to deliver accurate and timely customer information.
- Provide onsite or remote AOG (Aircraft on Ground) support following established protocols.
- Offer informal training to customers and Authorized Service Centers.
- Suggest improvements to enhance aircraft operation, reliability, and safety.
- Record issues and activities promptly as per company policy.
- Actively engage in Maintenance and Operation seminars.
- Follow the "No Pass On" policy of Technical Support.
- Complete surveys, expense reports, and incident reports on time.
- Share technical information at company events with current and prospective operators.
- Provide onsite support for Incident/Accident investigations.
- Stay up-to-date with regular training sponsored by Dassault.
- Periodically assist with Command Center phone coverage.
- Report discrepancies in company manuals and recommend improvements.
Requirements
- Minimum of 5 years in business jet maintenance or in-depth avionics knowledge with troubleshooting experience on Falcon EASy aircraft.
- Valid FAA Airframe and Powerplant Certificates (or equivalent).
- Excellent verbal and written communication skills.
- Proficiency with MS Office Suite (Word, Excel, Outlook, databases).
- Two years of college education (or equivalent).
- Ability to adapt personal schedules and strong customer service orientation.
- Valid automobile driver's license.
- Ability to operate independently and as part of a remote team.
- Willingness to travel domestically and internationally as needed.
Qualifications (Preferred)
- Pilot's License
- FAA Inspection Authorization
- Avionics Experience
- Teaching/Instructor Experience
Benefits
- Competitive pay
- Medical, dental, vision, and prescription insurance
- Paid vacation and sick leave
- 16 total holidays (6 scheduled, 6 year-end shut-down, and 4 floating holidays)
- Parental leave
- Paid training
- 401(k) with company match & profit sharing
- Fitness center/gym membership
- DFJ discounts and employee perks
- Tuition assistance
- Legal plan
- HSA and FSA options
- Life Insurance
- Disability Benefits
- Supplemental Insurance
- Group Legal
- Employee Discounts
Pay
The compensation for this position typically falls between $100,000 and $125,000 per year. This position is not eligible for overtime. The final compensation offered will depend on factors such as relevant experience, Falcon-specific experience, education/certifications, geographic location, and shift.