Business Architect, Sales Operation (L2C)

About the Team

The Business Architecture team is a high-impact group within the CIO Office supporting the GTM Next Program. We focus on delivering robust business capabilities aligned to GTM Value Streams within the customer buying Journey (Lead to Cash), ensuring that our internal processes are efficient, scalable, and value-driven. Our team acts as the essential "glue" across the organization, connecting business SMEs, Product Owners, technical developers, and policy makers.

About the Role

We are searching for a strategic and operationally-minded Business Architect to join our team. In this role, you will be responsible for defining and driving the holistic business view of capabilities required for our Go-To-Market functions. You will focus specifically on the tools and processes that power our sales engine across Lead to Cash, including CRM, CPQ, CLM, and other critical GTM platforms. You will work closely with Business SMEs to define end-to-end processes, identify the cross-functional teams needed for execution, and orchestrate which systems will host these processes. A key part of this role will be identifying opportunities to leverage AI and automation to streamline the Lead-to-Cash journey, ensuring our technical solutions perfectly align with business needs while staying at the forefront of innovation.

Required Qualifications

• 6+ years of experience in Business Architecture, Sales Operations, or GTM Strategy within the technology industry.
• Deep understanding of GTM Value Streams and the Lead-to-Cash lifecycle.
• Hands-on experience with GTM enablement tools, specifically CRM (Salesforce), CPQ, and CLM platforms.
• Bachelor’s degree in Business Administration, Management Information Systems, Engineering or a related field.

Other Skills

• AI & Innovation Mindset: Demonstrated ability to identify and integrate AI-driven capabilities into business processes to improve efficiency and decision-making.
• Operational Excellence: Experience in "Operational" Business Architecture—moving beyond high-level theory into functional process design and execution.
• Collaboration: Proven ability to act as a liaison between Business Product teams (requirements) and Technical Product teams (builders).
• Agile Transformation: Familiarity with Agile methodologies and iterative program delivery in a fast-paced environment.
• Process Re-engineering: Mastery of re-engineering techniques to diagnose gaps and implement solutions that achieve desired business outcomes.
• Technical Mapping: Strong capability in Business Process Modeling (BPMN) and Capability Mapping.
• Adaptability: Ability to navigate through ambiguity and manage complex, multi-stakeholder projects simultaneously.
• Influence: Excellent interpersonal skills with a demonstrated ability to influence policy owners and SMEs to drive process standardization.
• Strategic Thinking: Solution-oriented mindset with the ability to identify the "right" system of record for complex end-to-end workflows.
• Analytical Skills: Strong analytical skills to define and track KPIs that evaluate the success of GTM architectural shifts.

Pay

$72.58/hr. - $96.77/hr. (W2)

Req#

2607