Business Apps Development & Support Manager
About the Role
The Business Systems Administration & Testing Division is responsible for providing enterprise-wide services to internal and external customers. Services include planning, design, configuration, development, testing, and production support for various workflow applications and several systems which process tax schedules.
Business Applications Development and Support unit is responsible for various tax applications and solutions such as Data Capture, Vehicle Tax System, DocQuery, Fuel Tracking System, and the Public Sector Revenue Management (PSRM) System which process several tax schedules through development, implementation and production support. This unit is also responsible for forms development.
This position will provide leadership for the agency's applications related to tax systems such as Data Capture, Vehicle Tax System, Fuel Tracking System, DocQuery, EngageOne, Intelligent Forms Processing (IFP), PayCourier, Scanners/Rescanners, and the Public Sector Revenue Management (PSRM) to achieve goals and objectives of the NC Department of Revenue.
Responsibilities
- Plan and direct activities based on agency priorities
- Manage technical resources
- Work with vendors and contractors to achieve desired outcomes
- Provide production support of the applications
- Provide technical support throughout the software development lifecycle using ITIL framework
- Develop and enforce operational standards
- Oversee professional growth and development of staff
Qualifications
Knowledge, Skills, and Abilities
- Proven experience to establish and maintain effective working relationships with vendors, contractors, and consultants to drive accountability and to ensure timely and accurate deliverables
- Ability to technically review work of staff to assure high quality, quantity and efficient operation when projects or tasks are completed
- Thorough knowledge and experience involved in resource allocation and personnel management with forms designers, software developers and system administrators
- Ability to understand customer needs, including the level of urgency, and translate them into appropriate solutions
- Ability to mentor and cross-train staff to avoid single point of failures
Minimum Education and Experience
- Bachelor's degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and two years of experience in project management, and/or portfolio management; or
- Associate degree in economics, business administration, public policy, information science, or closely related field from an appropriately accredited institution and three years of experience in project management, and/or portfolio management or closely related field; or
- An equivalent combination of education and experience
Pay
Recruitment Range: $91,600 - $123,000
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K and 457 plans
- Eligibility for the Public Service Loan Forgiveness Program