Business Applications Manager
About the role
The Business Applications Manager role focuses on leading the strategy, optimization, and daily management of core business systems within a manufacturing environment. This position bridges IT and business operations, emphasizing system reliability, process improvement, and cross-functional collaboration to support enterprise applications such as ERP and Salesforce.
Key Responsibilities
Owns and manages core business systems, including ERP and Salesforce, ensuring optimal functionality and performance.
Configures, maintains, and enhances system features to meet evolving business needs.
Ensures data integrity, system reliability, and alignment with operational requirements.
Collaborates with stakeholders across departments to gather requirements and identify opportunities for system improvements.
Translates operational processes into scalable technology solutions that improve efficiency and data visibility.
Ledds and executes cross-functional projects related to system implementation, upgrades, and enhancements.
Contributes to long-term applications strategy, including ERP evaluation, selection, and migration planning.
Develops and supports reporting tools, dashboards, and queries to facilitate data-driven decision-making.
Drives user adoption through training, documentation, and change management initiatives.
Troubleshoots system issues and provides ongoing support to end users.
Continuously seeks opportunities to improve user experience and system utilization.
Required Qualifications
5–8+ years of experience managing business systems or applications.
Hands-on experience with ERP systems, preferably in a manufacturing environment.
Experience with Salesforce or similar CRM platforms.
Strong understanding of business processes in operations, finance, or supply chain.
Proven ability to manage cross-functional projects and stakeholder relationships.
On-site work environment in North Kingstown, RI.
W-2 employment status.
Preferred Qualifications
Experience supporting ERP implementations or migrations.
Familiarity with reporting tools and basic SQL.
Background in manufacturing, supply chain, or nonprofit sectors.
Project management certification or formal training.