Business Applications Engineer

Brief Description

The Business Applications Engineer serves as the administrator for 4G Clinical's cloud software solutions, focusing on the Atlassian Suite (Jira, Confluence, Bitbucket).

Ideal Location

US East

The Business

• Own the administration of Jira, Confluence, Bitbucket, and related tools across production and sandbox environments
• Provision accounts, manage access controls, coordinate software upgrades, and maintain system backups
• Build and maintain integrations with tools such as Tempo, Birdview (Easy Projects), and EazyBIS
• Serve as a go-to resource for best practices, workflow design, and appropriate tool usage
• Administer additional platforms including Zendesk, qTest, HubSpot, Celigo, etc.
• Handle day-to-day operations: provisioning/deprovisioning accounts, monitoring alerts, resolving reported issues
• Keep tools current, ensure integrated systems work together as intended, and represent 4G Clinical in vendor relationships
• Proactively identify opportunities to automate, streamline, or reduce cost across the tool stack
• Administer 4G Clinical's AI platforms, including access management and token distribution
• Stay current on platform capabilities and advise teams on effective usage
• Write and maintain basic scripts and apps (Python, JavaScript, Forge) to support automation, custom workflows, etc.
• Grow comfortable reading and modifying code in the context of tool configurations, API integrations, and scheduled jobs
• Leverage low-code/no-code automation features within platforms (e.g., Jira Automation, Zendesk Triggers) to reduce manual work
• Communicate clearly with stakeholders on timelines, current issues, and project status
• Contribute meaningfully to cross-functional discussions beyond just the tools you directly manage
• Suggest process improvements and help guide rollout approaches
• Navigate differing opinions on products and approaches professionally and constructively
• Maintain strong documentation practices to eliminate single points of failure for systems and processes

Requirements

• Required: Bachelor's degree in Information Technology, Software Engineering, Business Information Systems, or equivalent field
• Required: 2+ years of hands-on experience administering and configuring Atlassian tools (Jira, Confluence)
• Required: Demonstrated ability to gather requirements from non-technical stakeholders and translate them into working solutions
• Required: Experience managing integrations between cloud-based business tools
• Required: Strong communication and interpersonal skills; comfortable presenting to and collaborating with various levels of the organization
• Required: Self-directed with the ability to manage multiple priorities and projects simultaneously
• Preferred: Experience with one or more of: Zendesk, qTest, HubSpot, Celigo, EazyBI, Tempo, or Birdview
• Preferred: Familiarity with integration/automation platforms (e.g., Celigo, Zapier, or similar iPaaS tools)
• Preferred: Atlassian certification(s) (e.g., Jira Administrator, Confluence Administrator)
• Preferred: Experience working in a life sciences, clinical trials, or regulated industry environment
• Preferred: Exposure to AI/ML platforms and an interest in emerging technology
• Preferred: Vendor management experience

Qualifications

• Preferred: Experience with one or more of: Zendesk, qTest, HubSpot, Celigo, EazyBI, Tempo, or Birdview
• Preferred: Familiarity with integration/automation platforms (e.g., Celigo, Zapier, or similar iPaaS tools)
• Preferred: Atlassian certification(s) (e.g., Jira Administrator, Confluence Administrator)
• Preferred: Experience working in a life sciences, clinical trials, or regulated industry environment
• Preferred: Exposure to AI/ML platforms and an interest in emerging technology

Skills

• Scripting & Light Development
• Low-code/no-code automation features within platforms (e.g., Jira Automation, Zendesk Triggers)

Benefits

• Health, dental, and vision benefits
• Unlimited Vacation Days for Salaried Full-time Employees
• FSA and Dependent Care Accounts
• Company Paid Disability and Life Insurance
• Global mental health benefit
• Generous 401k program
• Paid sabbatical program

Pay

TBD

Schedule

TBD