Business Applications Analyst Senior (Legal Operations)

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses with remote or hybrid flexibility consistent with applicable policy and business needs.

About the role

We are seeking an experienced Business Applications Analyst Senior for our Charlotte, NC location. In this role, you will provide complex analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms. You will lead and participate in efforts supporting business analysis and decision-making, including creating, implementing, and maintaining application solutions. This position requires an in-office presence 4 days per week and is based in either Charlotte, NC or San Antonio, TX. Relocation assistance is not available.

Responsibilities

• Advise and provide analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications, considering current and future business needs and opportunities.
• Maintain an advanced understanding of business processes, applications/IT platforms, and strategic direction; advise customers on and facilitate the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborate and exchange information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
• Research complex business issues requiring advanced knowledge of business principles and theories.
• Analyze and document business requirements for application/IT platform and data systems; direct the testing and implementation of new systems or changes to current systems to meet contractual needs and improve processes.
• Lead and participate in the design and administration of standards and policies regarding application/IT platform and end-user customer documentation.
• Provide input and participate in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platforms.
• Provide work direction and coaching to team members and may provide input on performance and development plans.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of relevant education and/or experience.
• 6 years of work experience in analyzing IT business processes, software application/IT platform design, and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, including testing execution.
• Experience developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platforms.
• Advanced knowledge of Microsoft Office tools.
• Knowledge of risk and controls with experience identifying and fixing gaps, documenting controls, and testing those controls.
• Successful completion of an analyst assessment may be required.
• Experience developing and managing solutions within low-code/no-code environments.
• Strong hands-on experience in SQL or any other programming language.

Skills

• Experience in Liquid, SQL, NetDocs, Onit.
• Application development in low-code platforms.
• System administration experience.
• Experience in Python, GraphQL, and/or Reqex.
• US military experience gained through military service or as a military spouse/domestic partner.

Pay

The salary range for this position is $93,770 - $179,240. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist with professional goals.

Schedule

This position requires an in-office presence 4 days per week.