Business Applications Analyst II – Communication & Web Platforms

Responsibilities

• Analyze Applications & Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.
• Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.
• Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.
• Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.
• Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.
• Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.
• Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.
• Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.
• Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.
• Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.
• Training and Documentation: Creates training materials, user guides, SOP’s, KB’s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.

Qualifications

• Bachelor's degree in computer science, business administration, operations management, or a related field.
• 2+ years experience as a Business Application Analyst or similar role.
• 2+ years experience in a hands-on technical role supporting and implementing communication and web platforms such as ContentStack, WPEngine, GitHub, Vercel, WordPress, Social Media platforms, or other comparable web technologies.
• 2+ years experience providing Tier 2/3 hands-on application technical support.
• Strong technical knowledge and ability to own a technical issue until resolution.
• Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.