Business Application Specialist

Responsibilities

• Develop and maintain an understanding of the software application to support users and provide solutions that optimize their business process.
• Works directly with users on issues submitted to ensure they are addressed in a timely manner.
• Problem solve, using critical thinking and technology to recommend innovative ideas addressing different business issues that can be complex in nature.
• Research, analyze, and troubleshoot reported issues, collaborating with various departments to find a solution.
• Create and maintain documentation when needed to ensure end users are optimally utilizing applications.
• Conduct training on current functionality and new features to enhance user experience.
• Participate in or lead projects to support business applications and implement changes to enhance functionality; assist with rollout to end users.

Knowledge, Skills And Abilities

• Customer-focused approach to problem identification and resolution.
• Strong written and verbal communication skills.
• Ability to positively interact with all levels of the company, internally and externally.
• Good analytical, logical, research and problem-solving skills.
• Ability to maintain a high degree of professionalism and confidentiality.
• Desire to work in a collaborative, team environment.

Education And Experience

• College degree in Supply Chain, Business, Accounting, Finance, MIS, other related fields or equivalent work experience.

Work Experience And Physical Demands

• Normal office environment with use of computers and telephone systems; no unusual physical demands.
• Travel to customer locations including overnight, business air travel, and car rental.