Business Analyst - Workflow Automation & SOP Development (DocuWare Focus)
AMA CONSULTING · United, PA · 2 mo ago
AnalystFull-time
About the role
AMA Consulting, LLC, a Maryland-based Limited Liability Company, provides a range of analytical, acquisition, and business management support services to federal agencies. This role supports the development and implementation of standardized operating procedures.Responsibilities
- Carry out stakeholder interviews and analyze existing processes to identify gaps, inefficiencies, and compliance risks
- Create current-state (As-Is) and future-state (To-Be) process maps to support process standardization
- Design and implement automated workflows using DocuWare or similar platforms, including routing, approvals, and document lifecycle management
- Translate business requirements into system configurations and workflow logic
- Collaborate with project teams to ensure alignment between process design, system functionality, and SOP documentation
- Support user acceptance testing (UAT), troubleshoot issues, and refine workflows as needed
- Aid in platform deployment and support user onboarding and adoption
Requirements
- Hold a Bachelor’s degree in Business, Information Systems, or a related field
- At least 5–8+ years of Business Analysis experience
- Show experience with workflow automation and process improvement
- Have hands-on experience with DocuWare, SharePoint, Power Automate, or similar platforms
- Possess strong analytical, problem-solving, and documentation skills
- Experience supporting public sector or regulated environments
- Familiarity with document management systems and records management practices
Qualifications
- Minimum 5–8+ years of Business Analysis experience
- Demonstrated experience with workflow automation and process improvement
- Hands-on experience with DocuWare, SharePoint, Power Automate, or similar platforms
- Strong analytical, problem-solving, and documentation skills
- Experience supporting public sector or regulated environments
- Familiarity with document management systems and records management practices