Business Analyst - Senior

This is a 12-month contract role located in Columbus, OH, with the potential for extensions. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.

About the Role

Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app, and chatbot) to deliver a best-in-class customer experience across all company websites.

Responsibilities

• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors.
• Provides strategic insight around delivering innovative, reliable, and efficient customer experiences to leadership and business partners.
• Improves self-service customer capabilities across all company’s customer-facing websites.
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis.
• Coordinates and executes website testing as needed during and after deployments of enhancements.

Requirements

• Demonstrated ability to understand and discuss technical concepts and digital operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work with cross-functional teams in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint.
• Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications).

Preferred Qualifications

• A passion for improving customer experiences in digital technology.
• Experience managing customer-facing software solutions.
• Project Management experience.
• Experience with the utility or energy industry.

Skills

• Confidence: Displays strong belief in self and team’s abilities.
• Strategic Thinking: Anticipates future trends, assesses complex situations, and pulls forward relevant best practices to influence decisions and direction.
• Continuous Improvement: Challenges the way we've always done something to look for a better way and drive standardization across the enterprise.
• Inspiration: Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others.
• Resilience / Grit: Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively.
• Decision Making: Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty.
• Accountability / Results Focus: Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency.
• Communication: Delivers succinct communications & drives effective meetings.
• Team Development: Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals.

Pay

$57.00 - $67.00/hr (W2 contract).

Benefits

No PTO or benefits included. ACA-compliant supplemental package available for enrollment.