Business Analyst- Senior

Key Responsibilities

• Leads discovery with business units and SMEs to understand goals, user needs, and operational challenges
• Translates business concepts into clear user stories, features, workflows, acceptance criteria, and business rules
• Ensures requirements are testable, unambiguous, and aligned with product outcomes and value
• Identifies and resolves requirement gaps early, long before development or testing begins
• Maintains clear, evolving documentation that supports iterative delivery, including requirements, process flows, acceptance criteria, and user-facing artifacts.
• Partners with Development, Testing, Data, OCM/Training, and Implementation teams to ensure shared understanding
• Identifies cross-impacts and dependencies across workstreams and collaborates with delivery leadership to ensure coordinated action
• Breaks down complex or ambiguous problems into structured, actionable insights
• Performs end-to-end analysis across workflows, systems, and data to uncover root causes
• Supports testing by ensuring coverage aligns with requirements and validating delivered functionality
• Supports UAT planning and readiness by validating test coverage against requirements, coordinating business tester engagement, and ensuring clear acceptance criteria
• Ensures full traceability of requirements from business needs to delivered functionality
• Collaborates with vendor business analysts, delivery teams, and product specialists to ensure alignment of requirements and solution intent
• Focuses on user value, outcomes, and measurable business impact
• Supports iterative delivery and continuous learning cycles

Required Skills & Experience

• Experience as a Business Analyst, Product Analyst, or similar role
• Strong analytical, investigative, and critical thinking skills
• Proven ability to create clarity, structure ambiguity, and drive alignment across teams
• Ability to independently uncover answers, resolve requirement gaps, and drive progress without waiting for direction
• Strong communication skills with the ability to work across business and technical teams
• Experience working in Agile, iterative, or fast paced delivery environments (preferred)

Desired Attributes

• Takes ownership of problems and drives them to resolution
• Highly resourceful, proactive, and persistent — actively pursues answers rather than waiting
• Thrives in ambiguity and brings order to incomplete, conflicting, or unclear information
• Learns quickly and adapts to new business and technical domains
• Recognizes patterns, asks strong questions, and uncovers issues others overlook
• Buils strong relationships and communicates well with both technical and business partners
• Anticipates issues before they escalate into risks
• Energized by solving problems, connecting dots, and helping teams make progress
• Focused on outcomes and value, not just documentation or activity

Soft Skills

• Strong written and verbal communication skills across business and technical audiences
• Skilled in facilitating discussions and driving shared understanding across diverse workstreams
• Strong attention to detail with the ability to create clarity from complexity
• Proactive, organized, and able to manage multiple moving pieces
• Comfortable navigating ambiguity and helping teams reach alignment
• Able to break down complex problems into digestible, actionable parts
• Adaptable and resilient in environments where priorities and needs evolve quickly

Education & Certifications

• Bachelor’s degree in business, public administration, information systems, computer science, or a related field
• Equivalent professional experience may substitute for a degree
• Certifications in Business Analysis, Agile, Scrum, Product Ownership, or related areas are beneficial but not required

Skill Required / Desired Amount of Experience

• Business Analysis, Product Analysis, or similar role - Required 5 Years
• Requirements definition, user story creation, workflows, and acceptance criteria - Required 5 Years
• End-to-end analysis across workflows, data, systems, and business rules - Required 5 Years
• Problem solving, root cause analysis, and structuring ambiguous information - Required 5 Years
• Partnership with product owners for features refinement and outcome definition - Required 3 Years
• Cross workstream collaboration (Dev, Data, Testing, OCM, Implementation) - Required 3 Years
• Supporting testing, UAT, training readiness, and traceability - Required 3 Years
• Process mapping and workflow design - Required 3 Years
• Agile, iterative, or fast paced delivery environments - Highly desired 2 Years
• Product driven delivery, feature refinement, backlog readiness, and outcome alignment - Desired 2 Years
• Nice to have 1 Year of experience with Azure DevOps (ADO) and/or MS Project