Business Analyst/Scrum Master (AI focus - Remote US)

ICF is seeking a Business Analyst/Scrum Master to support an AI-focused project and a Product Management Team within an existing customer engagement. The ideal candidate will collaborate with AI Engineers, Governance, and Security leaders to document and execute a roadmap for scaling an AI platform. This platform will enable end users to build AI tooling, applications, and solutions within a governed and secure environment. The role involves translating requirements into documentation and conceptual designs for a team of Data Scientists, developers, and solution architects working on a modernized Azure-based application with Databricks.

Responsibilities

• Translate business needs into clear user stories and acceptance criteria.
• Facilitate requirements elicitation sessions and provide clear follow-up steps.
• Apply comprehensive analytical techniques to assess business processes, data flows, and system interactions, ensuring thorough and insightful analysis.
• Negotiate and recommend business solutions that balance technical feasibility, delivery timelines, and business needs.
• Develop documentation such as Decision Analysis and Resolutions (DAR) for customer review and approval.
• Develop an understanding of operational processes and procedures and take initiative on process improvements.
• Work with Data Scientists to make AI recommendations toward process improvements.
• Support documentation edits, updates, and reporting for senior leadership meetings.
• Bridge the gap between technical and non-technical project staff by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs.
• Work with end users across diverse stakeholders within a federal agency client to clarify scope, leverage knowledge of business processes and AI technology, and identify overlapping functions and dependencies.
• Lead an Agile team employing the Scrum development framework.

Requirements

• Bachelor’s Degree in a relevant field OR equivalent years of work experience.
• 2+ years of experience as a software business analyst, preferably working directly with AI tools and concepts.
• 2+ years of recent experience as a business analyst and cross-functional team member in an Agile development environment (e.g., Scrum, Kanban), including:
  • Leading requirements management.
  • Requirements elicitation and documentation.
  • User story definition.
  • Acceptance criteria determination.
• 2+ years of experience with Jira (or similar Agile project tracking software).
• Comprehensive understanding of the full software development lifecycle (SDLC), Requirements Management, and Scope Management methodologies.
• Must possess excellent analytical, organizational, and product management skills.
• Must be able to obtain and maintain Public Trust clearance.

Preferred Qualifications

• Working knowledge of AI technologies and implementations.
• Documented experience in cloud modernization efforts on AWS or Azure.
• Certified Scrum Master or Certified Scrum Product Owner.
• Strong understanding of Agile methodologies, including Scrum, Kanban, and/or Scale Agile Framework (SAFe).
• Documented experience in leading Scrum teams and unblocking development teams.
• Skilled in managing and aligning requirements across multiple teams and stakeholders.
• Works with Product Owner to groom and prioritize a backlog.
• Highly organized with an appreciation for details.
• Resourceful and self-motivated.
• Superior verbal and written communication skills.

Technologies You’ll Use

• Jira
• Confluence
• Mural
• Microsoft Office
• Microsoft Teams
• Various approved LLMs
• Databricks Bot and Third-Party Applications

Pay

The pay range for this position based on full-time employment is $67,355.00 - $114,503.00.